Testimonials

Mr Gill, Godstone. RH9

Very thorough, polite and informative, above all exceptional attention to detail. Our oven looked as good as new when Luke had finished. Wouldn’t hesitate to recommend OVENU to anyone.

Mr Gill, Godstone. RH9

Mrs Pam K, Croydon. CR0

Luke has been to clean our oven every year for about 8 years. We like the super quality of his work, which he carries out cheerfully. He is happy to clean our oven even when it has hardly been cleaned from one year to the next and he always cleans thoroughly making it look as if new.

Mrs Pam K, Croydon. CR0

Mrs Hayes, Coulsdon. CR5

Very pleased with the Aga clean, came up like new.

Mrs Hayes, Coulsdon. CR5

Mrs Willacy, Reigate. RH2

Wow! What a difference. It looks lovely and has transformed the look of my kitchen. What a lovely guy to have working in your home.

Mrs Willacy, Reigate. RH2

Mrs Kirton, Coulsdon. CR5

I have had Luke clean my oven now for 4 years. I have always been very satisfied with his work also Luke is very punctual and approachable. I would even let him stay in the house why I went shopping, very trustworthy and I shall continue to use this service. Price wise also very good. Thank you Luke for doing a job I have always hated.

Mrs Kirton, Coulsdon. CR5

Mrs Curtis, Coulsdon. CR5

Luke arrived promptly as arranged. He was polite and professional throughout. He did a thorough job and I am very pleased with the results. I would not hesitate to recommend him to others.

Mrs Curtis, Coulsdon. CR5

Mrs Costello, Surrey. SM7

Luke from OVENU was recommended to me by a friend. He stripped my double oven as it really was in an awful mess. He worked tirelessly to clean the oven. He worked methodically and made absolutely no mess in my kitchen. I was astounded at how clean/gleaming and tidy the oven looked. I have already recommended Luke to a friend as the service he provides is value for money and thorough. Thank you so much!

Mrs Costello, Surrey. SM7

Mrs Webster, Chipstead. CR5

An invaluable, efficient, value for money service. All delivered with a smile and professionalism which is all too rare these days. Luke is a life saver!

Mrs Webster, Chipstead. CR5

Mrs Crees, Coulsdon. CR5

Very friendly, efficient service. A very dirty oven transformed to good as new. One very satisfied customer. Thank you very much.

Mrs Crees, Coulsdon. CR5

Mrs Irving, Fetcham. KT22

Good service. Always on time and very pleasant. Prices very fair.

Mrs Irving, Fetcham. KT22

Mr Gilbertson, Old Coulsdon. CR5

An excellent and friendly service. Arrived dead on time and as well as working miracles on our very dirty oven, also offered additional service advice. Highly recommended.

Mr Gilbertson, Old Coulsdon. CR5

Mrs Richardson, Epsom. KT17

Luke arrived punctually. He has worked hard and efficiently. My oven has been transformed from a very bad state to a brilliant clean oven. I will gladly recommend his services.

Mrs Richardson, Epsom. KT17

Mr & Mrs Porter, Redhill. RH1

Luke has been cleaning our ovens for the last 5 years. He is always punctual, polite and very well mannered. We cannot praise highly enough. The high quality finish and care that he takes, and our ovens are always restored to near new condition – brilliant.

Mr & Mrs Porter, Redhill. RH1

Mr Spencer, Whyteleafe. CR3

Good value, good job and very professional. 2nd time we have used Luke and we will be using again.

Mr Spencer, Whyteleafe. CR3

Mrs Bates, Coulsdon. CR5

Very pleased with the service received. Prompt, pleasant, explaining everything that was to be done.

Mrs Bates, Coulsdon. CR5

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.